Services
From audit to continuous improvement of your AI presence.
We turn AI presence into a working system: first we analyze how AI engines interpret your brand, then we activate the priority improvements, and finally we continuously monitor how it evolves.
This isn't about loose actions. It's about understanding which signals influence how AI discovers, compares, and considers your brand — and building a system to manage them with criterion.
The SUAM system
Audit → Build → Always-On
Three connected phases that convert an uncertain presence into a measurable, actionable, and protected layer.
1. Audit / Blueprint
Understand the current situation.
We analyze how your brand appears, how it compares to competitors, which sources and signals influence AI responses, and where the real opportunities lie.
2. Build
Activate priority improvements.
We implement or coordinate the necessary actions on web, content, structure, entity, authority, reputation, conversion, and digital assets.
3. Always-On
Keep the presence alive.
We monitor changes, competitors, sources, sentiment, hallucinations, traffic, opportunities, and new AI surfaces to protect and improve presence on an ongoing basis.
The Audit shows where the gap is. Build corrects the priority signals. Always-On turns AI presence into a continuous competitive advantage.
Strategic diagnosis
AI Presence Audit / Blueprint
An executive audit to understand how AI engines discover, describe, compare, and consider your brand against competitors.
What it's for
The audit turns an uncertain area into a clear map. It tells you whether the brand appears, how it appears, who it competes against, which sources influence the answers, and which signals should be corrected, reinforced, or built.
It's not a generic report. It's a decision base for what to do next.
Problems it solves
- Not having a clear, reproducible baseline of presence and AI Share of Voice.
- Not knowing which engines, markets, languages, or intents are worth focusing on.
- Not knowing which prompts truly influence the category and the customer's decision process.
- Having a website, content, or digital assets poorly prepared to be interpreted by AI systems.
- Not being clear which claims, sources, evidence, and external authority signals are reinforcing — or weakening — the brand.
- Not knowing which competitors are taking up the consideration space in AI, or why.
- Being unable to justify internally which actions should be prioritized before investing in implementation.
- Lacking a strategic base to estimate impact, scenarios, and potential return before activating Build.
What we analyze
1. Presence, prompts, and competitors
We analyze how the brand appears in systems like ChatGPT, Google AI, Perplexity, Copilot, Gemini, and other relevant engines, depending on the case.
We work with queries that resemble how a real customer decides:
- discovery;
- comparison;
- alternatives;
- recommendation;
- reputation;
- objections;
- profile fit;
- decision-stage questions.
We also measure how the brand appears against direct and indirect competitors, what arguments AI uses to compare them, and who captures more presence in the relevant contexts.
2. Identity, sources, and authority
We analyze how AI understands the company:
- category;
- value proposition;
- differentiators;
- claims;
- strengths;
- weaknesses;
- positioning;
- possible confusions;
- level of narrative clarity.
We also identify which internal and external sources may be influencing the answers:
- web;
- content;
- media;
- rankings;
- comparators;
- reviews;
- communities;
- partners;
- directories;
- marketplaces;
- corporate profiles;
- studies;
- third-party mentions.
3. Source-of-Truth, claims, and risks
We compare the brand's official source with what AI is actually picking up, summarizing, or reinterpreting.
We review:
- key messages;
- critical claims;
- sensitive data;
- value proposition;
- available evidence;
- inconsistencies;
- errors;
- hallucinations;
- outdated information;
- incorrect associations;
- possible reputational or regulatory risks that should be reviewed with the relevant team.
4. Technical readiness and AI legibility
We review whether the company's digital assets are accessible, structured, and understandable for AI engines and search systems.
This may include:
- indexability;
- schema;
- semantic architecture;
- visible content;
- sitemaps;
- robots;
- source pages;
- information structure;
- relevant technical signals.
5. Opportunities, prioritization, and conversion
We identify which assets are missing, which signals should be reinforced, and which actions can improve visibility, comprehension, authority, trust, and eligibility.
We translate findings into prioritized opportunities based on:
- impact;
- feasibility;
- urgency;
- cost;
- risk.
When relevant, we review whether the company is prepared to receive, convert, and measure AI-sourced traffic.
We may also detect opportunities related to:
- forms;
- bookings;
- demos;
- catalogs;
- feeds;
- product discovery;
- AI Commerce;
- agents;
- conversion paths within the AI ecosystem.
Audit / Blueprint outcome
A clear diagnosis, a prioritized action plan, and a 30/60/90-day implementation roadmap to decide what to do, in what order, and who should execute it.
The roadmap can separate:
- actions for the client's team;
- actions for current providers;
- actions led by SUAM;
- actions requiring SUAM's specialized execution;
- mixed execution when it makes sense.
Specialized implementation
Implementation Sprint / Build
We turn the audit's findings into real improvements on the assets, messages, sources, and signals that influence how AI interprets and considers your brand.
What it's for
Build exists so the audit doesn't stay on paper.
Once the gaps are identified, we activate the priority actions to improve the brand's legibility, clarity, authority, reputation, and conversion capacity within the AI ecosystem.
Problems it solves
- Having a clear diagnosis but no internal capacity to execute it.
- Not knowing how to translate recommendations into real changes on web, content, reputation, or authority.
- Depending on teams or agencies that work SEO, marketing, or PR, but don't master the AI presence layer.
- Having digital assets that exist but aren't structured to be correctly interpreted.
- Having messages, claims, or pages that don't fully reflect the brand's value proposition.
- Not knowing which actions are technical, which are content, which are authority, and which are conversion.
- Needing guided, prioritized implementation with specialized criterion.
What we can implement or coordinate
1. Web and content architecture
We optimize key pages, information hierarchy, message structure, visible content, value proposition, and conversion paths.
2. Intent-driven content
We create or improve assets designed for real decision-stage questions:
- comparisons;
- alternatives;
- problem-led pages;
- category pages;
- customer-profile pages;
- strategic FAQs;
- cases;
- guides;
- evidence pages;
- decision pages.
3. Entity profile and Source-of-Truth
We reinforce how the company presents itself as an entity:
- who it is;
- what it does;
- for whom;
- where it operates;
- which category it competes in;
- what differentiates it;
- what proof exists;
- how it should be interpreted by AI systems.
We also organize the brand's critical information:
- approved claims;
- key data;
- official messages;
- corporate descriptions;
- FAQs;
- evidence;
- cases;
- products or services;
- information that must be clear and up to date.
4. Structured data and technical signals
We work on elements that help the brand become more accessible and understandable:
- schema;
- semantic structure;
- indexability;
- sitemaps;
- textual content;
- snippets;
- source pages;
- information organization;
- relevant technical signals.
5. Authority and external reputation
We activate or prepare actions to reinforce external signals when the diagnosis justifies it:
- media;
- rankings;
- comparators;
- reviews;
- communities;
- partners;
- directories;
- studies;
- citable assets;
- relevant mentions.
External authority is not treated as "link building." It is worked as part of the signal ecosystem that can influence how AI understands, validates, and compares a brand.
6. Conversion and tracking
We improve the points where a recommendation, mention, or AI-sourced visit can convert into action:
- lead;
- demo;
- booking;
- purchase;
- contact;
- information request;
- form;
- measurable event;
- attribution when possible.
7. Preparation for new AI surfaces
When it makes sense for the business model, we prepare assets for:
- AI Search;
- product discovery;
- feeds;
- catalogs;
- bookings;
- AI Commerce;
- agents;
- forms;
- future conversion experiences inside AI.
How we split execution
Not all actions should be executed the same way. The roadmap is divided into three types:
Actions for the client's team. Changes the internal marketing, SEO, content, communications, PR, product, or development team can execute.
Actions led by SUAM. Actions where we define criterion, priority, structure, review, and validation.
Actions executed by SUAM. Interventions that require specific expertise in AI Presence, structure, content, authority, reputation, data, conversion, or AI systems.
Outcome
A clearer, more structured, and more reliable base so the brand can be discovered, understood, cited, compared, and considered by AI engines.
Continuous intelligence
Always-On AI Presence Intelligence
AI presence is not a one-off project. Models change, sources evolve, competitors move, and answers can vary from month to month.
What it's for
Always-On turns AI presence into a continuous layer of intelligence, measurement, control, and response.
It serves to track whether the brand improves or worsens after each implementation, what impact the actions taken have, which competitors gain presence, which sources are exerting influence, what risks emerge, and which decisions should be activated each cycle.
This isn't just monitoring. It's about interpreting evolution, measuring impact, detecting problems in time, and prioritizing countermeasures when needed.
Problems it solves
- Not knowing whether AI presence improves or worsens after implementation.
- Detecting changes in models, sources, competitors, or narrative too late.
- Lacking control over errors, hallucinations, sentiment, or reputational risks.
- Not knowing which new actions to prioritize each month or quarter.
- Losing authority against competitors who keep building signals.
- Not connecting AI presence with traffic, conversion, demand, or pipeline when data allows.
- Treating AI presence as a one-off project instead of a living layer.
What we measure, analyze, and watch
Evolution and impact of actions
We analyze whether the implemented actions are producing real improvement: changes in visibility, mention quality, cited sources, position against competitors, AI-sourced traffic, available conversions, and reduction of detected errors or risks.
AI visibility
Tracking of appearance, frequency, position, mention quality, and presence per model.
AI Share of Voice
Evolution of the brand against competitors in relevant prompts for discovery, comparison, alternatives, and recommendation.
Competitors
Detection of competitors gaining presence, new players mentioned by AI, and changes in how the category is interpreted.
Reputation, sentiment, and biases
Analysis of weak, negative, incomplete, biased, or misaligned mentions relative to brand reality.
Hallucinations and errors
Detection of false, outdated, confused, incomplete, or wrongly attributed information.
Cited sources
Tracking which sources AI uses to build its answers and which sources are missing to reinforce authority.
Model and trend changes
Identification of changes in responses, formats, sources, emerging prompts, AI Search, AI Overviews, ChatGPT, Perplexity, Copilot, and other relevant surfaces.
Traffic and conversion
When data is available, we analyze:
- AI-sourced traffic;
- assisted conversions;
- leads;
- forms;
- branded search;
- affected pages;
- return signals;
- conversion paths.
Opportunities and countermeasures
We detect opportunities, risks, and relevant changes to prioritize responses to visibility drops, hallucinations, negative sources, narrative shifts, competitor advances, or new discovery and conversion surfaces.
This may include opportunities in external authority, content, reputation, AI Commerce, feeds, bookings, agents, forms, tracking, AI Ads, and new discovery or conversion surfaces.
Outcome
A continuous system to interpret, protect, and improve how AI discovers, compares, and considers your brand as models, sources, competitors, and the market evolve.
Flexible modes
Not every project needs to run the full system
When a company already has a mature base, a well-defined problem, or a specific priority, we can activate specific services with defined scope, clear goals, and concrete deliverables.
These modes do not replace the Audit → Build → Always-On system. They exist for cases where the company already knows what it needs to solve or has a sufficiently well-developed base.
1. Always-On Standalone
For companies with a mature digital base — structured website, established authority, active marketing team, and main signals in order — that need continuous surveillance, maintenance, and response to changes in models, sources, competitors, sentiment, hallucinations, or reputational risks.
Includes an initial setup and baseline phase to define prompts, models, competitors, markets, sources, and tracking criteria.
What it covers:
- AI presence monitoring.
- Visibility evolution.
- AI Share of Voice.
- Sentiment.
- Hallucinations and errors.
- Model changes.
- Cited sources.
- Competitors.
- Reputational risks.
- Improvement opportunities.
- Prioritized countermeasures.
2. Specific sprints
Targeted interventions with defined scope and clear outcomes for companies that already know what problem to solve or want to activate a concrete improvement without starting a full Build phase.
Diagnostics & Measurement
To measure how the brand appears today, who it competes against, and which sources influence AI responses.
Possible sprints:
- AI Visibility & Competitor Benchmark Sprint
- Prompt Intelligence Sprint
- Citation / Source Analysis
- AI Share of Voice Baseline
Source-of-Truth & Machine-Readable Website
To make the brand's website, content, and data clearer, more structured, and more readable for humans, search engines, and AI systems.
Possible sprints:
- Machine-Readable Website / Schema Sprint
- Source-of-Truth & Content Refresh Sprint
- AI Identity Correction
- Claims & Entity Alignment Sprint
Authority & Reputation
To reinforce authority, reputation, and external signals without promising publications, rankings, or third-party mentions.
Possible sprints:
- Authority Kickoff Sprint
- Authority Engine Setup
- Authority Activation
- Crisis / Misinterpretation Response Sprint
Note: actions that depend on media, communities, reviews, rankings, or third parties are treated as influenceable objectives, not guarantees.
AX / Agent-Ready
To prepare assets, catalogs, forms, bookings, contact flows, and conversion points for new AI surfaces and future agents.
Possible sprints:
- Agent-Ready Sprint
- AI Conversion Layer Sprint
- Agent-readable Catalog Readiness
- Booking / Demo / Contact Readiness
- Payment / Checkout Readiness
- Policy / Trust Readiness
- Regulated Sectors Sprint
These interventions are activated only when they make sense for the business model, technical maturity, and available AI surfaces.
When the problem isn't clearly defined, the recommended starting point remains the AI Presence Audit / Blueprint. The audit allows us to understand what's happening before activating any concrete intervention.
Real market situations
Scenarios where a brand may lose consideration in AI
These are real customer cases we collect because they show recurring patterns in companies already investing in marketing, reputation, or growth — but who still lack a clear read of how AI interprets, compares, or recommends their brand.
Scenario 01 — Established brand outside the option set
A company with track record discovers that, when someone asks ChatGPT, Perplexity, or Google AI for providers, solutions, or brands in their category, several competitors appear — and they don't.
The team doesn't know whether it's a one-off response, a source issue, a legibility-of-authority problem, or a structural loss of consideration.
What it needs: an audit to understand whether the brand is absent due to missing signals, misinterpretation, low external authority, or weakness against competitors.
Scenario 02 — Known brand, but misinterpreted
The company does appear, but AI describes it in generic, incomplete, or outdated terms. It blends services, fails to reflect its value proposition, or uses claims that no longer represent the brand.
This can especially affect regulated sectors, education, healthcare, professional services, technology, or brands with complex positioning.
What it needs: organize messages, official sources, claims, key pages, evidence, and external signals to reduce confusion and improve comprehension.
Scenario 03 — Competitors winning the comparison
The brand appears in some answers, but competitors show up with more clarity, more authority, better arguments, or more convincing sources.
The problem isn't only visibility. It's that AI is helping the user form a comparison where others look more relevant, more specialized, or more reliable.
What it needs: competitive benchmark, AI Share of Voice analysis, source review, and signal construction to improve authority, differentiation, and eligibility.
Scenario 04 — Marketing team with many actions and little priority
The company already has SEO, content, paid media, PR, analytics, and brand. But no one knows exactly which signals are influencing AI responses or what should be tackled first.
The result is usually dispersion: many ideas, many tools, many opinions — but little clarity about which actions have the most impact.
What it needs: diagnosis, prioritization, and roadmap — what the internal team can do, what should be coordinated with providers, and what requires specialized execution.
Scenario 05 — B2C brand or e-commerce in a competitive category
A retail, e-commerce, beauty, fashion, education, travel, hospitality, private health, or premium-product brand competes in a category where users ask for recommendations like "best option for…", "what brand to choose…", "alternatives to…", or "product recommended for…".
When several brands are valid, appearing with clear attributes, well-interpreted reviews, and visible differentiators can influence real demand.
What it needs: page optimization, attributes, reviews, structured data, external sources, comparisons, product discovery, and conversion paths.
Scenario 06 — Premium firm losing authority to more visible brands
A firm with more experience, better real reputation, or longer track record discovers that less solid competitors appear better represented by AI.
The one with the most real authority doesn't always win. Sometimes the winner is the one with the most legible, structured, distributed authority across sources AI systems can interpret.
What it needs: organize assets, sources, mentions, rankings, cases, partners, profiles, and external evidence.
Scenario 07 — Reputational risk or undetected hallucinations
AI attributes incorrect information, mixes outdated data, exaggerates a weakness, cites an unreliable source, or generates a description that can damage brand perception.
The problem isn't only that there's an error. The problem is that the company may not see it until it has already influenced clients, candidates, investors, partners, or buyers.
What it needs: monitoring, hallucination detection, source review, official-information correction, and reputational countermeasures.
Scenario 08 — Opportunities that never reach the CRM
More and more teams use AI assistants to ask for operational recommendations: providers, partners, tools, consultancies, solutions, or experts.
If a brand doesn't appear in those answers, it can lose opportunities before there is ever a Google search, a website visit, or a submitted form.
What it needs: presence in high-intent prompts, authority reinforcement, value-proposition clarity, and continuous monitoring against competitors.
If you recognize any of these scenarios, the first step isn't to implement loose actions. It's to understand what's happening, which signals are causing it, and which priorities make the most sense.
Frequently asked questions
About the services
Which service should be contracted first?
Normally the first step is the AI Presence Audit / Blueprint, because it lets you understand the current situation before implementing changes or activating continuous monitoring. If the problem is already well defined, or the company has a very mature base, specific sprints or Always-On Standalone may also be options.
Why start with an audit and not directly with implementation?
Because in AI presence, the problem is rarely in a single page, tool, or action. Before implementing, it's worth knowing how the brand appears, which competitors capture presence, which sources influence the answers, which signals are missing, and which actions are highest priority. The audit avoids investing in isolated actions without knowing what impact they can have.
What's the difference between Audit / Blueprint and Build?
The Audit / Blueprint analyzes the situation, identifies gaps, and delivers a prioritized action plan. Build turns that plan into real implementation: adjustments on web, content, structure, data, authority, reputation, conversion, or digital assets. Put simply: Audit detects what's happening and what to do. Build executes or coordinates the improvements.
Can I contract only the audit?
Yes. The audit has standalone value because it delivers diagnosis, priorities, and a roadmap. After that the company can decide whether to execute internally, with current providers, or with SUAM.
Is Build mandatory after the Audit?
No. But if the Audit detects important gaps, Build is the phase that converts recommendations into real improvements. The company can activate the full Build, execute only part of it, or prioritize actions in phases.
What if we already have a marketing team, SEO team, or agency?
It's not a problem; in fact, it's the norm. We work on top of the company's existing structure. When the internal team or agency can execute, we define priorities, criterion, and validation. When an action requires specific expertise in AI Presence, structure, authority, reputation, data, or conversion, it can be executed from SUAM.
Can we contract a one-off service without going through the full Audit → Build → Always-On system?
Yes, when the company already has a concrete need or a sufficiently mature base. In those cases specific sprints or Always-On Standalone can be considered. If the problem isn't clear, the recommended starting point remains the Audit / Blueprint.
Does Always-On include execution?
Always-On includes continuous intelligence, monitoring, analysis, reporting, prioritization, risk detection, and countermeasure recommendation. It is not an unlimited execution bag. Actions involving implementation, content, development, external authority, PR, campaigns, advanced tracking, or technical changes are defined separately and budgeted according to scope when needed.
What's Always-On for if we've already done the implementation?
Because AI presence changes. Models evolve, competitors move, cited sources vary, new hallucinations can appear, and sentiment can shift. Always-On lets you measure whether the actions you implemented are working, detect risks in time, and prioritize new improvements.
Can you guarantee that AI will recommend our brand?
No. No one serious can promise to control AI answers. What can be done is to work on the signals that increase the probability of a brand being discovered, understood, cited, compared, and considered: clarity, authority, sources, structure, reputation, evidence, and consistency.
How do you decide which actions to prioritize?
Actions are prioritized by potential impact, feasibility, urgency, cost, risk, and execution capacity. It isn't about doing more — it's about deciding which actions make the most sense to improve visibility, comprehension, authority, reputation, conversion, or risk control.
What kind of companies fit best with these services?
Companies with investment in marketing, reputation, or growth, with relevant competition and the ability to act on detected opportunities. It can apply to B2B, B2C, retail, e-commerce, education, SaaS, professional services, private health, hospitality, and other sectors where AI can influence discovery, comparison, trust, or purchase.
Turn your AI presence into a measurable and actionable system.
Request an AI Presence audit and discover how AI engines interpret, compare, and consider your brand against competitors.